Privacy Policy
Last updated: November 15, 2025
At BookMyDoc, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.
Information We Collect
- Personal Information: Name, email address, phone number, date of birth, gender
- Health Information: Medical history, symptoms, prescriptions, diagnostic reports
- Payment Information: Billing address, payment method details (securely processed)
- Technical Information: IP address, browser type, device information, usage data
How We Use Your Information
- Provide healthcare services and facilitate doctor consultations
- Process payments and manage your account
- Send appointment reminders and health updates
- Improve our services and user experience
- Comply with legal obligations and healthcare regulations
Data Protection & Security
- End-to-end encryption for all health data and communications
- HIPAA compliant data storage and processing
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Data anonymization for research and analytics
Your Rights & Choices
- Access and download your personal health records
- Request correction of inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Control data sharing preferences
Third-Party Sharing
- Healthcare providers for treatment purposes
- Payment processors for transaction handling
- Legal authorities when required by law
- Analytics services (anonymized data only)
- Emergency services in life-threatening situations
Data Retention
We retain your personal health information as required by healthcare regulations and for as long as necessary to provide our services. You can request deletion of your account at any time, subject to legal requirements.
Policy Updates
We may update this Privacy Policy periodically. We will notify you of any significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer: