Terms of Service
Effective date: November 15, 2025
Please read these Terms of Service carefully before using BookMyDoc's healthcare platform. These terms govern your access to and use of our services, including website, mobile applications, and healthcare services.
Acceptance of Terms
By accessing or using BookMyDoc's healthcare platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.
User Accounts & Responsibilities
You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Provide accurate and complete information for healthcare services.
Healthcare Services Disclaimer
BookMyDoc facilitates connections between patients and healthcare providers. We are not a healthcare provider and do not practice medicine. All medical advice, diagnosis, and treatment are provided by licensed healthcare professionals. Emergency situations require immediate in-person medical attention.
Payments & Refunds
Consultation fees are clearly displayed before booking. Payments are processed securely through our payment partners. Refunds are subject to our cancellation policy and healthcare provider availability. Credit packages are non-refundable but transferable within family accounts.
Intellectual Property
All content on BookMyDoc, including logos, text, graphics, and software, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
Limitation of Liability
BookMyDoc shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount paid by you for services in the past six months.
Additional Policies
Cancellation Policy
- Cancel appointments at least 24 hours in advance for full refund
- 50% refund for cancellations within 24 hours
- No refund for missed appointments without prior notice
Prescription Policy
- Prescriptions are issued at the discretion of healthcare providers
- Controlled substances require in-person consultation
- Prescription validity period: 30 days from issue date
Data Usage Policy
- Health data used only for treatment purposes
- Anonymized data may be used for research and improvement
- You control data sharing preferences in your account settings
Important Medical Disclaimer
For Medical Emergencies: In case of a medical emergency, please call your local emergency number immediately or go to the nearest emergency room. BookMyDoc is not designed for emergency medical situations.
Governing Law & Dispute Resolution
These Terms shall be governed by the laws of [Your Country/State] without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
We encourage you to contact us first if you have any concerns about our services. We are committed to resolving disputes amicably and efficiently.
Questions About Our Terms?
Contact our legal team for any questions regarding these Terms of Service.